We offer a simple and straightforward return and exchange process to ensure a smooth shopping experience. Please review our return policy for eligibility and details.
You have 30 days from the date of delivery to initiate a return. The return window starts from the day you receive your order.
Note: Items that do not meet these conditions may not be eligible for a full refund or may be subject to a restocking fee.
Email us at support@store.com or call 1-800-123-4567 (Monday–Friday, 9:00 AM – 6:00 PM)
Please provide your order number and reason for return. Our team typically responds within 1 business day.
Once approved, you'll receive a Return Authorization (RA) number and return instructions and a prepaid shipping label if applicable
• Use the original packaging if possible
• Include all accessories and documentation
• Print and include the RA number inside the package
• Seal the package securely
Attach the provided return label (if applicable) or use your preferred shipping method as instructed. Track your return using the tracking details provided.
Refunds are issued to the original payment method. Depending on your bank or card issuer, it may take an additional 3-5 business days for the refund to appear on your statement.
Estimated return shipping cost:Shipping costs vary based on item size, weight, and destination.
The following items cannot be returned for health, safety, or legal reasons:
We currently do not offer direct exchanges. If you need a different item:
Tip: To ensure you get your desired item quickly, we recommend placing your new order before returning the original item (subject to stock availability).
Our customer support team is here to assist you
Return Address:
Premium Store Returns Department
1234 Returns Way
Fulfillment Center, CA 94102
United States